Frequently Asked
Questions
How do I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number.
You can track your order anytime on our Track Your Order page.
If tracking is not active yet, please allow 24–48 hours for the carrier to update.
What is your return policy?
We offer a 30-day risk-free return policy.
If you are not satisfied with your NAPY™ Eye Massager, simply contact us within 30 days of delivery and we’ll help you with the return process. The product must be returned in good condition and with original packaging.
What if my order arrives damaged or defective?
If your product arrives damaged or has a manufacturing defect, please contact us immediately at support@napy.store with photos or videos.
We will replace the item or issue a refund at no extra cost.
How long does shipping take?
Standard shipping typically takes 5-7 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase.
Are your products authentic?
Yes, all our products are 100% authentic.
How do I choose the right size?
Please refer to our size guide on each product page.
How can I contact customer support?
You can reach us via email, live chat, or phone.
Do your products come with a warranty?
Most products come with a manufacturer's warranty.